Thank you for choosing SamratSuperBikes.com for your biking needs. Please review our comprehensive shipping policy below for information regarding the shipment of your orders.
1. **Shipping Area**: We currently ship orders within and around the National Capital Region (NCR) only. If you are located within this area, you are eligible for our shipping services.
2. **Minimum Time to Ship**: Orders placed on SamratSuperBikes.com typically ship within 1-3 business days from the date of purchase. This processing time allows us to ensure that your order is carefully inspected, packaged, and prepared for shipment.
3. **Maximum Time to Ship**: While we strive to ship orders as quickly as possible, there may be instances where unforeseen circumstances delay the shipping process. In such cases, the maximum time to ship an order is 5 business days from the date of purchase. We will communicate any delays promptly and provide updates on the status of your order.
4. **Delivery Time**: Delivery times vary depending on your location within the NCR. Generally, orders are delivered within 3-5 business days from the date of shipment. Please note that delivery times may be affected by factors beyond our control, such as weather conditions or traffic delays.
5. **Shipping Charges**: Shipping charges will be calculated on a case-by-case basis and will be additional to the product price and taxes. The exact shipping cost will depend on factors such as the size and weight of the items in your order, as well as the delivery location within the NCR.
6. **Tracking Information**: Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your delivery online.
7. **Delivery Restrictions**: Please ensure that someone is available to receive the delivery at the provided shipping address during the expected delivery window. If no one is available, our courier partner may leave a delivery notification or attempt delivery on the next business day.
8. **Refunds and Returns**: Experience hassle-free returns with our transparent shipping policy. Get peace of mind knowing that refunds are processed efficiently, typically taking 5-10 business days to be credited into your bank account. Plus, in the rare event of receiving a defective product, we’ve got you covered with replacements or refunds processed within 10 business days. Your satisfaction is our priority.
9. **Contact Us**: If you have any questions or concerns regarding your order or our shipping policy, please don’t hesitate to contact our customer service team at contact@samratsuperbikes.com. We are here to assist you and ensure your shopping experience with SamratSuperBikes.com is enjoyable and hassle-free.
Thank you for choosing SamratSuperBikes.com. We appreciate your business and look forward to serving you again in the future.