Returns and Refunds Policy

Welcome to Samrat Superbikes, operated under the trade name of Samrat Motors Pvt Ltd. This Returns and Refunds Policy applies to our e-commerce store on our website. We strive to provide the best possible service to our customers, including a transparent and fair returns and refunds process. Please read this policy carefully before making a booking or purchasing any products from our website.

Booking Cancellations

Any booking made for a bike on our website is subject to a refund with a 10% deductible if the customer decides to cancel the booking for any reason. We understand that circumstances may change, and we aim to accommodate our customers as much as possible. However, please note that the 10% deductible is necessary to cover administrative and processing costs associated with the cancellation.

Vendor Unavailability

In the event that the vendor is unable to provide the bike for any reason, the full amount paid by the customer will be refundable. We strive to ensure that our inventory is accurate and up to date, but unforeseen circumstances may sometimes arise. Rest assured that we will promptly refund the full amount in such cases.

Non-Refundable Parts and Accessories

Please note that all parts and accessories purchased from our website are non-refundable. Once these items are purchased, they are considered final sales. We recommend carefully reviewing the specifications and compatibility of the parts and accessories before making a purchase to ensure they meet your requirements.

While we do not offer refunds for parts and accessories, we are committed to providing high-quality products. If you have any concerns or issues with the parts or accessories you have purchased, please reach out to our customer support team, and we will do our best to assist you.

We value our customers and strive to provide excellent service. If you have any questions or need further clarification regarding our Returns and Refunds Policy, please contact our customer support team. We are here to help and ensure your satisfaction with your Samrat Superbikes experience.

Thank you for choosing Samrat Superbikes!